Question 1

Are all products original?

Accepted Answer

Yes, every product sold at Travel and Business Store is 100% original. We are authorised retailers of brands such as TUMI, Porsche Design, Bric's, Piquadro, Victorinox and Secrid. We work directly with manufacturers and official distributors, which guarantees the authenticity of every item. All products include the original packaging, brand tags and manufacturer warranty documentation. If you have any questions about a specific product, our team is happy to help.

Question 2

Is Travel and Business Store an authorised retailer?

Accepted Answer

Yes, we are authorised retailers of every brand available in our store: TUMI, Porsche Design, Bric's, Piquadro, Victorinox, Secrid and iSanti. This means all products are sourced directly from the manufacturer or official distributor, with a valid warranty and technical support in Portugal. Being an authorised retailer ensures you receive genuine products with access to spare parts, repairs and full after-sales support from each brand.

Question 3

Do products come in the original manufacturer packaging?

Accepted Answer

Yes, all products are shipped in the original manufacturer packaging, including dust bags, boxes and all brand documentation such as manuals, warranty cards and certificates of authenticity where applicable. We also add a reinforced outer shipping box to ensure your product arrives in perfect condition. Please keep the original packaging intact in case you need to make an exchange or return within the legal timeframe.

Question 4

How should I care for my bag or accessory?

Accepted Answer

Care depends on the material. For polycarbonate luggage (Bric's, Piquadro), wipe with a damp cloth and mild soap. For leather goods (Piquadro, iSanti), use a leather-specific moisturising cream and avoid prolonged sun exposure. For ballistic nylon (TUMI), simply wipe with a damp cloth. For Secrid wallets, the leather can be treated with natural wax. Always store your products in their original packaging when not in use, especially for extended periods.

Question 5

How long does delivery take?

Accepted Answer

For mainland Portugal, orders are typically delivered within 1 to 3 business days after payment confirmation. For the islands (Azores and Madeira) delivery may take up to 5 business days. International orders vary by destination, usually 3 to 7 business days for Europe and up to 15 business days for destinations outside the EU. After dispatch, you will receive an email with a tracking number to follow your order in real time.

Question 6

Do you deliver to all of Portugal?

Accepted Answer

Yes, we deliver throughout Portugal, including the mainland, Azores and Madeira. Shipping costs are calculated automatically at checkout based on your address and the products selected. All prices shown in the store already include VAT at the legal rate in Portugal. Deliveries to mainland Portugal are usually completed within 1 to 3 business days. For the autonomous regions, the timeframe is slightly longer.

Question 7

Do you ship to Spain, Europe and the rest of the world?

Accepted Answer

Yes, we ship our products anywhere in the world. International shipping costs are calculated automatically at checkout based on the destination and the weight of the order. For countries outside the European Union, customs duties or local taxes may apply and are the responsibility of the customer. All international shipments include a tracking number. If you have questions about shipping to your country, please contact us before placing your order.

Question 8

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a confirmation email with the tracking number and a direct link to the carrier's website. You can follow the delivery status in real time through that link. If you created an account in our store, you can also check the status of all your orders in your customer area. If you have any difficulty with tracking, our support team is available to help by email or phone.

Question 9

What payment methods do you accept?

Accepted Answer

We accept a wide range of payment methods for your convenience: credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, MB WAY and Multibanco. All payments are processed securely through SSL encryption. Your banking details are never stored on our servers. You can choose your preferred method at checkout.

Question 10

Do prices include VAT?

Accepted Answer

Yes, all prices shown at Travel and Business Store already include VAT at the legal rate in Portugal. The price you see on the product page is the final price with no surprises. For shipments within the European Union, VAT is included. For destinations outside the EU, the price shown is VAT-exempt, but local taxes and customs duties may apply in the destination country and are the responsibility of the customer.

Question 11

Can I buy as a company and request an invoice with a tax number?

Accepted Answer

Yes, you can place orders as a company. During checkout, simply enter your company billing details including the tax identification number and company name. The invoice will be issued with those details. If you need special billing arrangements or have a larger order, contact us directly by email (info@travelandbusinesstore.com) or phone (+351 214 744 202). We will be happy to offer terms suited to your company's needs.

Question 12

Do I need an account to buy?

Accepted Answer

No, it is not required. You can complete your purchase as a guest by filling in only the details needed for delivery and billing. However, creating a free account brings advantages: you can check your order history, track deliveries, save addresses for future purchases and add products to your wishlist. Registration is quick and can be done during checkout or directly on our website.

Question 13

A product I want is out of stock. Can I still order it?

Accepted Answer

Yes, that is possible. Add the product to your wishlist and our team will contact you if it becomes possible to order the item from the supplier. Availability depends on the manufacturer's stock, but we make every effort to fulfil our customers' requests. You can also contact us directly by email or phone to ask about the expected restocking date for a specific item.

Question 14

Can I exchange or return a product?

Accepted Answer

Yes. Under Portuguese law, you have up to 14 days after receiving your order to exchange or return any product. The item must be in perfect condition with no signs of use, and the packaging and tags must be intact. To start the process, contact our Customer Support team by email (info@travelandbusinesstore.com) or phone (+351 214 744 202) and present your invoice. Refunds are processed within a maximum of 30 days after we receive the return.

Question 15

What warranty do products have?

Accepted Answer

All products come with a warranty that varies by brand and product type. In Portugal, we provide technical support and carry out repairs. If you are outside Portugal, you can be assisted directly by the brand through its local representatives. If a defect is covered by the warranty, return shipping costs are refunded. To claim the warranty, contact us with your purchase invoice and a description of the issue.

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